In the age of Coronavirus there are some words that are being used more often- not only facemask and alcohol gel, but also Home Office, Cybersecurity and Digital Transformation to name but a few. But how does the infamous Digital Transformation translate to the real world and how can Software Development help us?
Let’s start with the basics: it is a complex process that involves all the people who make up an organisation, and therefore ends up linking all aspects of an enterprise. There are 5 fundamental aspects to take into account when talking about Digital Transformation:
- General Impact: You cannot be half innovative, Digital Transformation implies the modernization of all sectors and represents an opportunity to improve productivity. The idea of converting to digital does not always start with the CEO of a company, it may come from the operations area that seeks to modernize processes or from a marketing team seeking to go digital to reach new potential customers. Whatever the origin, the final decision to change and transform digitally will impact the entire community of the company.
- Technology: organizations must feel that technology is serving their needs and not the other way around. In other words, organizations should not have to adapt to technology, rather the technology must be designed specifically for that community. Think carefully about what technology, what software development, what solution may be the best for that work culture. Because of this, Software providers think from the core of the business to the operational and strategic needs of each company. In developing a solution, the technology ends up fitting in seamlessly as another cog in the machine.
- Data and information: we have to think about how to convert our work into useful data that can be collected and provide answers, potential solutions, and allow us to make decisions based on metrics and not on intuition. In this sense, in Digital Transformation it is expected that the data will be ordered digitally to allow for rapid access, and in order to do this, software capable of storing Big Data and presenting it clearly is developed to understand the big picture at a glance.
- Collaborative environment: innovation should include the internal and external actors that make up companies, that is, a new piece of software should not be implemented to achieve Digital Transformation without first testing it with the public that constitutes its users, even if it is an external customer or an employee who has been with the company for many years.
- Human Capital has become a key area in the process of change, so that when Digital Transformation takes place, internal cultural changes must be underpinned, in which employees see how their tasks and roles change. You have to think about how to communicate these new solutions, what training will be like and always focus on the possibility to innovate based on the comments and experiences of your teams.
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Technology for Digital Transformation
Organizations begin the process of change by backing up their information in the digitization of the organization, but that is not all that needs to be done in order to be able to say that we are joining the wave of Digital Transformation.
We must realize that there is not a single application or technology that facilitates Digital Transformation, there are multiple methods:
- Cloud computing: information can be stored in the cloud, affording the organization faster access to the software it needs, new features, and data storage.
- Information Technology: Businesses focus on research and development of custom solutions that support their requirements.
- Mobile platforms allow work to be done wherever and whenever.
- Machine learning provides tools that allow us to make more precise decisions about sales, marketing and product development.
Other technologies that drive business transformation are blockchain, augmented and virtual reality, social media and the Internet of Things (IoT).
